This policy governs the exchange and claims process for footwear purchased from the Avocado brand via our online store, avocadonline.com. This policy is provided by Premier Shoes Private Limited, the operating company of the brand.

Exchange and Claims Window
Timeframe: You may request an exchange for size or register a quality claim within 15 days from the date of purchase.

Proof Required: A valid receipt, invoice, or official order number must be produced for all requests.

Sale Items: Items bought on sale or clearance cannot be exchanged, claimed, or returned. Perfumes/bags are also non-exchangeable/non-returnable.

Eligibility Requirements
To be eligible for an exchange or claim, the product must meet the following criteria:

Condition: The footwear must be unused, unworn, unwashed, and in the same condition that you received it.

Packaging: The item must be returned in the original packaging (box, dust bags, and any tags) and must be packed securely to prevent damage during transit.

Valid Reasons: Exchanges are permitted only for size issues (wrong fit) or quality issues (manufacturing defects, incorrect item sent).

Process for Exchange & Claims
Initiation: Contact our customer support team immediately by
emailing admin@avocadonline.com or by
calling +923022276276.
Provide your Order Number and the reason for the request.

Return Shipping Cost: The customer is responsible for the shipping and handling costs incurred when sending the product back to us for an exchange.

New Item Shipping: Avocado Shoes will bear the cost of shipping the new, exchanged item back to the customer.

Refund Policy (No Cash Refunds)
We maintain a "No Cash Refund" policy.

Refunds may only be considered in exceptional cases and depend upon the mode of payment (excluding Cash on Delivery). Shipping and handling costs are non-refundable.

Store Credit: If a valid manufacturing claim is approved but the replacement item is out of stock, we will issue store credit equivalent to the purchase price.