This policy governs the return, exchange, and refund process for footwear purchased from Avocado via our online store, avocadonline.com. This website is owned and operated by the registered legal entity, Avocado.

1. Return and Exchange Window

• Timeframe: You may request a return or exchange within 30 days from the date the order is delivered to you.
• Proof Required: A valid receipt, invoice, or official order number must be provided for all requests.

2. Eligibility Requirements
To be eligible for a return or exchange, the product must meet the following criteria:

• Condition: The footwear must be unused, unworn, and in the original condition that you received it.
• Packaging: The item must be returned in its original packaging (box, dust bags, and any tags) and must be packed securely.

3. Return Address
All authorized returns must be shipped to our official facility in Pakistan:

Avocado Returns Department
Plot Number 8/5, Sector 12-C, North Karachi Industrial Area, Karachi, Sindh, 75850, Pakistan

4. Shipping Costs

• Customer-Driven Returns (Size/Change of Mind): The customer is responsible for the shipping and handling costs incurred when sending the product back to us.
• Quality Issues (Defects/Incorrect Item): If the return is due to a manufacturing defect or the wrong item being sent, Avocado will cover all return shipping costs.

5. Refund Policy

• Refund Method: Approved refunds will be processed back to your original method of payment (e.g., Credit Card, Bank Transfer).
• Processing Time: Refunds are processed within 5-7 business days of us receiving and inspecting your returned item.
• Cash on Delivery (COD): For COD orders, refunds will be issued via bank transfer to the account details provided by the customer.