Last updated: June 2026
Introduction and Scope
This Privacy Policy governs the collection, use, and sharing of personal data by Avocado Bags and Footwear ("Avocado," "we," "us," or "our") in connection with our online store, avocadonline.com, and all associated services. We are located and operate from Karachi, Pakistan.
By using our website and services, you consent to the data practices described in this policy.
Information We Collect
Account & Order Information
Data collected: Name, email address, phone number, shipping and billing address.
Purpose: Essential for processing your order, facilitating delivery, and providing customer support.
Payment Information
Data collected: Billing details where applicable (e.g., payment confirmation for card transactions).
Purpose: To process transactions. Most orders are fulfilled via cash on delivery (COD), where no online payment data is collected. For card payments, Avocado does not store your full card details. This is handled securely by trusted third-party payment gateways.
Device & Usage Data
Data collected: IP address, browser type, operating system, pages viewed, time spent on site, and cookies.
Purpose: To improve user experience, secure our website, analyze site performance, prevent fraud, and support advertising on platforms such as Meta and Google (see Section 5).
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Send order confirmations, delivery updates, and respond to customer support inquiries
- Improve and secure our website and detect fraudulent activity
- Send promotional updates, but only if you have explicitly opted in
- Measure and improve the performance of our advertising campaigns
Disclosure and Sharing of Your Information
We share your personal information only as necessary for core business operations:
Delivery Partners
We share necessary details (name, address, phone number) with PostEx, our nationwide courier partner, to fulfill and deliver your order.
Legal Compliance
We may disclose information where required by applicable laws or valid legal processes in Pakistan.
No Sale of Data
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may use anonymized or aggregated data, which cannot be linked back to you, for internal analytics and reporting.
Cookies and Advertising
We use cookies and similar tracking technologies to:
Keep our website functioning properly and securely
Understand how visitors use our site so we can improve it
Support advertising on Meta and Google, including showing you relevant ads and measuring campaign performance (e.g., through pixel-based tracking)
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain site features.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.
Data Security and Retention
Security Measures: We use industry-standard measures, including SSL encryption, to protect your data during transmission and storage.
Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to meet legal and tax obligations.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data, subject to applicable laws in Pakistan and any legal retention requirements. To exercise these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date.
Contact Us
For any questions about this Privacy Policy or to make a data request, contact us at:
📞 +92 347 300 2399 (Call/WhatsApp)
📍 1st Floor, 97-C, Jami Commercial, DHA Phase 7, Karachi