Refund policy

This policy governs the return, exchange, and refund process for footwear purchased from the Avocado brand via our online store, avocadonline.com. This website is owned and operated by the registered legal entity, Avocado.

1. Return and Exchange Window

 

  • Timeframe: You may request an exchange or register a claim within 15 days from the date the order is delivered to the customer.
  • Proof Required: A valid receipt, invoice, or official order number must be produced for all requests.

 

2. Eligibility Requirements

 

To be eligible for a return or claim, the product must meet the following criteria:

  • Condition: The footwear must be unused, unworn, unwashed, and in the same condition that you received it.
  • Packaging: The item must be returned in the original packaging (box, dust bags, and any tags) and must be packed securely to prevent damage during transit.

 

  • Valid Reasons:Exchange: Permitted only for size issues (wrong fit).
  • Claim/Return for Refund: Permitted only for quality issues (manufacturing defects, incorrect item sent).

 

3. Sale Items and Exclusions

 

  • Items bought on sale or clearance cannot be exchanged or returned, except in the case of a manufacturing defect.

 

4. Process for Return & Claims

 

  • Initiation: Contact our customer support team immediately by emailing support@avocadonline.com or by calling +923022276276. Provide your Order Number and the reason for the request.
  • Return Shipping Cost (Exchange): The customer is responsible for the shipping and handling costs incurred when sending the product back to us for a size exchange.
  • Return Shipping Cost (Defect/Claim): If the return is due to a manufacturing defect or incorrect item, Avocado will cover the return shipping costs.
  • New Item Shipping (Exchange): Avocado will bear the cost of shipping the new, exchanged item back to the customer.

 

5. Refund Policy (Critical Section for GMC Compliance)

 

  • Refund Method: If a valid manufacturing defect claim is approved and we cannot provide an exchange, we will issue a refund for the product purchase price.
  • Refund Processing: All approved refunds will be processed back to the customer's original method of payment (e.g., bank transfer, credit card) within 5-7 business days of receiving the returned item.
  • Non-Refundable Costs: Original shipping and handling costs are non-refundable.
  • Store Credit: Store credit may be offered as an option for approved claims, but a cash refund to the original payment method remains available upon customer request. Cash on Delivery (COD) refunds will be issued via bank transfer to the customer's provided account.